You can contact us:
By phone:
Call us on 1800 246 054 (free call). Our lines are open between 9:00 am and 4:30 pm, Monday to Friday, except for public holidays.
We recommend contacting us by phone. While you are welcome to use our complaint form below, urgent or time-sensitive matters are best handled by phone. If you’re not sure whether we can help, if you’d like to speak with us about your concerns or if you need help completing the complaint form below, then please don't hesitate to contact us.
Online:
This form usually takes 15-20 minutes to complete. Please have all your information ready as this form cannot be progressively saved.
This form will log out after 30 minutes.
By email:
Email your complaints or inquiries to help@mhwc.vic.gov.au
You can also download our complaint form below and email it to us at help@mhwc.vic.gov.au
By post:
Complete our complaint form below or write down your complaint and send it to our office at:
Mental Health and Wellbeing Commission
Level 26, 570 Bourke Street
Melbourne, 3000.
Please call us at 1800 246 054 if you need assistance in completing the form.
Accessibility
 | If you are deaf, or have a hearing or speech impairment, you can contact us: |
For our multicultural communities
 | We can receive and respond to complaints in most languages. Please let us know if you would like us to arrange an interpreter. Our services are free, and we can take complaints in most languages by arranging an interpreter at no cost to you. You can email us at help@mhwc.vic.gov.au and we will arrange an appointment or video call using an interpreter. |
You do not have to be an Australian citizen or permanent resident to make a complaint about a Victorian public mental health and wellbeing service.
The MHWC will protect your privacy, and your complaint will not affect your visa status.
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