If you, or someone you care for, have concerns about your experience while receiving mental health assessment or treatment, you have the right to make a complaint.
You can make a complaint directly to the service or you can contact us to make a complaint about the service with us.
More information about our role.
Consumer Complaints
The Commission can handle complaints about:
- Services provided to you, such as about the treatment and care provided to you.
- Access to services, for example, if you were refused a service.
- Whether the service provider made all reasonable efforts to comply with the mental health and wellbeing principles or other principles in the Act.
- If you made a complaint directly to a service provider, and you are not satisfied with the way they handled the complaint.
Complaints from carers, families and kin
We can take complaints from carers, family members and kin about their own experiences or on behalf of a consumer. Consumer consent may be required depending on the nature of the complaint, please contact us to discuss your concerns further.
Contact us to:
- discuss your concerns
- request information, advice or assistance
- give feedback
- get involved in our projects.
Updated