Freedom of Information Act 1982

Part II Statements

The MHWC is an independent statutory authority that holds government to account for the performance, quality and safety of Victoria’s mental health and wellbeing system.
The MHWC:
- Handles complaints about Victorian publicly funded mental health and wellbeing services, which include mental health and wellbeing services run and delivered by a public hospital in Victoria.
- Supports people with lived experience to lead and partner in reform and play a key role in leading actions to reduce stigma related to mental health
- Provides a system-monitoring and oversight role, handle complaints, conduct investigations, and promote effective complaint handling by Mental Health and Wellbeing Service Providers (Vic).
- Will publish reports on the performance, quality and safety of the mental health and wellbeing system and progress towards improving mental health and wellbeing of Victorians.
Find out more about the MHWC and how we handle complaints.
The Mental Health and Wellbeing Commission (MHWC) creates a broad range of electronic and hard copy documents. The Commission uses a number of electronic document and records management systems in order to classify, store, access and manage these documents.
The below statement broadly describes the documents held by the MHWC:
- policy and procedures
- audio-visual materials.
- reports
- correspondence
- compliant files
- correspondence
- financial records
- human resource management
- meeting agendas
- meeting minutes
- practice guidance and education/training materials
Documents held by the Commission are generally organised under the following categories:
- Committees, meetings and groups (internal)
- Complaints and investigations
- Corporate
- Engagement (external)
- Government relations
- Inquiries
- Legal
- Policies and guidance
- Reporting
- Staff
- Strategic management and planning
- Strategic projects

Updated 8 January 2024